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Redmine Cookbook by Aleksandar Pavić

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Using Redmine with ITIL

ITIL, an acronym for Information Technology Infrastructure Library, is a set of best practices for IT Service Management (ITSM). It is very similar to ISO 20000. ITIL describes processes, procedures, tasks, and checklists, which are not organization-specific and can be applied by an organization to establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is often used to demonstrate compliance and to measure improvement.

Getting ready

Familiarize yourself with ITIL, read some ITIL books, or take courses, and see how your company can adopt ITIL.

How to do it… ...

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