Chapter 2. Meet Zeev Neuwirth, Reengineer

Zeev Neuwirth had no notion of curing the health care delivery system when he first got into medicine. He trained at the University of Pennsylvania School of Medicine and completed his internship and residency in internal medicine at Mount Sinai Medical Center in New York City. Near the end of his residency, in 1989, Neuwirth decided to add a subspecialty in cardiology. But with student loans accumulating, he put his fellowship on hold and took a job as an attending physician at the Veterans Administration Hospital in the Bronx. There, his professional path took a critical turn when he became fascinated with the way physicians treated patients—not so much as medical cases, but how they treated them as ...

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