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1.1 The Software Quality Challenge
The required improvements in our quality practices are vast, and these improvements cannot be achieved by merely bulling ahead with the test-based methods of the past.
1.2 What Is Software Quality?
A quality product is one that provides the capabilities that are most important to its users.
1.3 Defects Are Not “Bugs”
Defects are more like time bombs than bugs. And though not all of them will have explosive impact, some of them could.
1.4 Quality Is a Journey That Never Ends
As long as technology advances, and as long as it attracts newer and different kinds of users, we will face new quality needs.
1.5 Start by Defining Your Goal
To achieve something important, define precisely ...