Reframing Organizations, 6th Edition

Chapter 8Interpersonal and Group Dynamics

Coming together is a beginning. Keeping together is progress. Working together is success.

—Henry Ford

Anne Barreta

Anne Barreta was excited but scared when she became the first woman and the first Hispanic American ever promoted to district marketing manager at the Hillcrest Corporation. She knew she could do the job, but she expected to be under a microscope. Her boss, Steve Carter, was very supportive. Others were less enthusiastic—like the coworker who smiled as he patted her on the shoulder and said, “Congratulations! I just wish I was an affirmative action candidate.”

Anne was responsible ...