Chapter 20Bringing It All TogetherChange and Leadership in Action

We can't always control the music life plays for us but we can choose how we dance to it.

—Anonymous

Life's daily challenges rarely arrive clearly labeled or neatly packaged. Instead, they come upon us in a murky, turbulent, and unrelenting flood. The art of reframing uses knowledge and intuition to read the flow and to find sensible and effective ways to channel the incoming tide.

In this chapter, we illustrate the process by following a new principal through his first week in a deeply troubled urban high school. Had this been a corporation in crisis, a struggling hospital, or an embattled public agency, the basic leadership issues would have been much the same. Our protagonist ...

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