Chapter 5

The Four Steps to Getting the Help You Need

You are walking down a city street on your way to work and notice an elderly man, seemingly asleep on a bench with a newspaper open on his lap. About a block later, you pass a young woman in a parked car. She is attempting to start the engine, but it won’t turn over. A few feet away, a middle-aged woman with a fanny pack and a camera hanging around her neck keeps glancing back and forth between the map in her hands and the building numbers and street signs that surround you.

Once you arrive at work, you notice a colleague heading to his desk, trying to balance a box full of files under one arm without spilling his coffee. Your office mate gives you a quick hello and returns to frowning at ...

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