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Reinforcements
book

Reinforcements

by Heidi Grant
June 2018
Intermediate to advanced content levelIntermediate to advanced
208 pages
3h 9m
English
Harvard Business Review Press
Audiobook available
Content preview from Reinforcements

Index

agency, 67, 9, 5759

autonomy threats and, 15

having to versus wanting to help and, 6469

helper responsibility and, 8892

in how help is given, 174175

Aknin, Lara, 5152

Algoe, Sara, 112113

ambiguous situations, 8485

American Red Cross, 115

American Society for the Prevention of Cruelty to Animals, 103

apologies, 104105

The Art of Asking (Palmer), 104

asking for help, 153

apologizing for, 104105

assumptions about, 2135

being explicit and detailed in, 9596

being likable and, 3753

control of others in, 67

directness in, 8788

disclaimers in, 105106

effectiveness and, 173176

emotional benefits of giving help and, 4351

emphasizing benefits to the other in, 106108

emphasizing you versus the benefactor in, 112114

face-to-face, ...

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Publisher Resources

ISBN: 9781633692367