Whenever somebody refers to IT service management or ITIL, the first issue that comes up is the incident management process. No matter how far away one might be from the service management area, they always seem to be quite familiar with the process and its relevance. It is a highly popular process that finds its rightful place in every organization. Since this process makes or breaks an organization’s service delivery, service providers often give plenty of weight ...
© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2023
A. Krishna KaiserReinventing ITIL® and DevOps with Digital Transformationhttps://doi.org/10.1007/978-1-4842-9072-9_77. Incident Management Adaptation
Abhinav Krishna Kaiser1
(1)
Bengaluru, India
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