© Abhinav Krishna Kaiser 2018
Abhinav Krishna KaiserReinventing ITIL® in the Age of DevOpshttps://doi.org/10.1007/978-1-4842-3976-6_5

5. Teams and Structures

Abhinav Krishna Kaiser1 
Bengaluru, India

Processes provide the guidance around the objectives to be met and the outcomes to deliver. They provide all the directions necessary for an organization to succeed. But, processes are not executed by machines (mostly). People are required to carry out the tasks set forth. People are extremely unpredictable, and our analog nature does not guarantee outcomes no matter how well the processes have been laid out. Therefore, it is imperative that the teams be set up for maximum chances of success. The setup for success starts with the team structure as ...

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