ACKNOWLEDGMENTS

We are grateful for the support and encouragement of our colleagues at Willis Towers Watson. We particularly appreciate the assistance provided by Anne-Marie Jentsch, George Zarkadakis, Juliet Taylor, Tracey Malcolm, Kannie Kong, Maggy Fang, and Edward Liu in the writing of this book. Thanks as well to David Creelman for his help, encouragement, and insights.

Thanks to the team at Harvard Business Review Press, particularly our wonderful, tireless, supportive, and insightful editor Melinda Merino, who saw the potential of this book far earlier and more clearly than anyone.

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