Appendix

The grid in table A-1 shows the patterns in work-automation choices. The examples described in chapter 4 illustrate a subset of the rows contained in the grid. The examples reveal how the characteristics and value of work combine with the role and type of automation.

How can this grid guide you in thinking about how to optimally combine work and automation? For each work element, the characteristics of work and ROIP serve as inputs with implications for the role and type of automation. Let’s say you have deconstructed a job and isolated tasks that are repetitive, independent, and mental, with a negative value ROIP. In chapter 2 we explained that negative ROIP suggests the most pivotal value lies in reducing mistakes, given the steepness ...

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