Reinventing Project Management

C H A P T E R

6

COMPLEXITY

 

IMAGINE YOURSELF managing an organizational reengineering project. The project involves streamlining the operational processes of the organization and installing new information technology (IT) software to control these processes, manage the databases, and offer online information to managers and decision makers.

Although these tasks seem basic, they differ greatly depending on the organization. For example, in one kind of organization you might be dealing with the work flow of only one department, one functional group, ...