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RelateAbility: Working Together To Make Work Life Better by Psy.D. Wade A. McNair, Ted Malley

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CHAPTER 7 RelateAbility and Workplace Conflict

Understanding Workplace Conflict

Conflict in the workplace is expected. Whenever we have people interacting with other people, conflict is a real possibility. The goal is not to eliminate conflict from the workplace, but rather to understand it and seek ways to effectively resolve it.

There are 3 types of Workplace Conflict:

  • Goal Conflict – conflict that arises when individuals do not agree on the actions needed to reach a goal, or disagree on the goal itself.
  • Values Conflict – conflict that arises from perceived or incompatible values or beliefs, often impacted by cultural, political, and religious differences.
  • Relational Conflict – conflict that arises when individual styles and ways of working ...

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