CHAPTER 7 RelateAbility and Workplace Conflict
Understanding Workplace Conflict
Conflict in the workplace is expected. Whenever we have people interacting with other people, conflict is a real possibility. The goal is not to eliminate conflict from the workplace, but rather to understand it and seek ways to effectively resolve it.
There are 3 types of Workplace Conflict:
- Goal Conflict – conflict that arises when individuals do not agree on the actions needed to reach a goal, or disagree on the goal itself.
- Values Conflict – conflict that arises from perceived or incompatible values or beliefs, often impacted by cultural, political, and religious differences.
- Relational Conflict – conflict that arises when individual styles and ways of working ...