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Release It! by Michael T. Nygard

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Antipattern4.4 Users

Users are a terrible thing.[28] Systems would be infinitely more stable without them. The human users of a system have this knack for creative destruction. When your system is teetering on the brink of disaster like a car on a cliff in a movie, some user will be the seagull landing on the hood. Down she goes! Human users have a gift for doing exactly the worst possible thing at the worst possible time.

Users are a terrible thing.

Worse yet, other systems that call ours march remorselessly forward like an army of Terminators, utterly unsympathetic about how close we are to crashing.

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Every user consumes some system resources. ...

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