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Release It! by Michael T. Nygard

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Chapter 14Administration

If your system is easy to administer, it will have good uptime. What’s more, you’ll find it easy to get help and resources from operations. On the other hand, if your system is difficult or annoying to administer, it will be neglected, deprecated, and probably implemented incorrectly. It might even get sabotaged.

Administrators have a difficult, thankless job. They’re almost never consulted or involved during the design and architecture of a system. Instead, they get some partially baked software thrown over the wall at them, which they must then somehow fit into their routine of operations.

There’s another, more fundamental conflict, too. Developers and users both view change as positive. Each new release means ...

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