88 • Relentless Improvement: True Stories of Lean Transformation
full of critical thinkers, and they all wanted to be critical talkers. All in all,
at this point we had well over a hundred sticky notes. We broke for lunch.
Aer lunch, the leader said that we were going to separate the suggested
causes by category. We were going to “anitize” them. He asked us to stand
as a group in front of the easels and silently group all the notes into categories
at will. ere would be no talking by anyone in this stage. It was an interest-
ing approach. ere was a lot of activity and arms going back and forth, and
mannerisms of “that goes here; wait a minute; no, it goes there.” Team mem-
bers could move things at will, and if there was a disagreement, a ...