184 • Relentless Improvement: True Stories of Lean Transformation
can be taxing. is is where positive coaching and leadership come in. It
can also help to remind everyone of how much better things will be when
the future state is achieved.
We were about forty-ve days into the project at this point. One of the
members of the engineering sta had shown increasing interest in devel-
oping the future state and was highly knowledgeable in engineering docu-
ment control processes. We assigned him to the position of process lead,
and he began taking on more and more of a leadership role in driving
toward the future state. He and I worked very closely at managing the
eort. It was one of the best things I liked about Lean. e combination of
my ski ...