ReOrg

Index

accountability, 161

Acquired Rights Directive, 224

activities

automating, 212–213

centralizing, 211

lean out, 209–210

moving, 211–212

reducing frequency of, 210–211

removing, 210

transferring, 209

activity drivers, 82

anxiety, 29, 141

appreciative inquiry, 126–129

automation, 212–213

behavior change, 52

benchmarking, 48–50

best-practice models, 17, 18, 107, 110–114, 116–117

boards of directors, communicating with, 33–34

Booz, 23

bottleneck risks, 61

bottom-up reorgs, 111, 112

BP, 28, 34, 47, 197

brainstorming, 135

Browne, John, 34, 52, 183

business as usual, return to, 182–183, 189–190

business partners, 211

business rationale, 14–16

clarity in, 47

defining, 56–60

measuring inputs and outputs and, 181–182

business strategy, 207–208

buy-in, ...