Book description
Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience:
· Coordination: Connect, eradicate, or restructure silos to enable swift responses.
· Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions.
· Clout: Redistribute power to "bridge builders" and customer champions.
· Capability: Develop employees' skills at tackling changing customer needs.
· Connection: Blend partners' offerings with yours to provide unique customer solutions.
Table of contents
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- Introduction - Resilience in Turbulent Markets
- 1 - Building a Resilient Organization
- 2 - Lever 1: Coordination
- 3 - Lever 2: Cooperation
- 4 - Lever 3: Clout
-
5 - Lever 4: Capabilities
- The Role of Capabilities in Systemic Integration
- Creating New Competencies to Meet New Challenges
- Understanding and Leveraging the Informal Network to Foster Capabilities
- Setting Out Clear Career Pathways
- The Need for Foresight
- Capabilities and Networking: A Self-Perpetuating Cycle
- Change Capabilities as Your Organization Changes
-
6 - Lever 5: Connections
- Condensing the Core: Do (Most of) What You Do Best, Outsource the Rest
- Supplier Partnerships on a Ladder of Integration
- Expanding the Periphery: More Hands in More Pots
- Expanding and Condensing at Once—A High-Value Dynamic for Creating Resiliency
- Connections and the Silo-Shaping Levers
- Resiliency in an Expanding Universe
- Conclusion - Road to Greater Customer Centricity
- Notes
- Bibliography
- Acknowledgments
- Index
- About the Author
Product information
- Title: Reorganize for Resilience
- Author(s):
- Release date: January 2010
- Publisher(s): Harvard Business Review Press
- ISBN: 9781422156186
You might also like
article
The Long-Tail Strategy of IT Outsourcing
Today’s rapid technological changes have transformed the role of global IT outsourcing in companies’ strategies. Traditionally …
book
Leading Out Loud: A Guide for Engaging Others in Creating the Future, 3rd Edition
The newest edition of the bestselling guide to authentic leadership communication Much has changed in the …
article
The Digital Twin Opportunity
Digital twins are well established in industrial and manufacturing applications, but many more use cases are …
book
The Phoenix Encounter Method: Lead Like Your Business Is on Fire!
A radical new leadership strategy to transform business as we know it—from a dream team of …