
23
2Chapter
Mission Statement,
Customers, and
Stakeholders
Mission Statements
e first thing we need to do when undertaking the development of a new system,
or redesign of an old one, is to prepare a mission statement. e mission statement
acts as a focal point for all involved in the system, and it allows us to weigh the
importance of various features by asking the question “how does that functionality
serve the mission?” In agile methodologies, to be discussed later, we would say that
the mission statement plays the role of “system metaphor.”
Writing mission statements can be contentious business, and many people
resent or fear doing ...