Research in the Decision Sciences for Global Business: Best Papers from the 2013 Annual Conference

16. Business Process Amelioration Methods, Techniques, and Their Service Orientation—A Review of Literature

—Richard Kása, Budapest Business School, College of Finance and Accountancy

—Ákos Gubán, Budapest Business School, College of Finance and Accountancy

Abstract

The topic of business process improvement or reengineering has a long history in business literature; both on the academic side and among managers, there is a lot of confusion and debate on this topic and it has not lost its popularity. The concept of reorganizing dysfunctional business processes still exists even in the twenty-first century—usually with new and more sophisticated tools and methodologies, but based on old principles. The narrowing markets, increasing competition, ...