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Resolving Conflict: Ten Steps for Turning Negatives into Positives by Harold Scharlatt

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TYPICAL QUESTIONS ABOUT CONFLICT

CONFLICTS HAPPEN. This is especially true in today’s flatter organizations, where managers depend on relationships more than position to get work done. When people have compatible goals, a predictable structure, and harmonious relationships, there are fewer conflicts. Inevitably, though, no matter how harmonious the group or how structured the organization, conflicts occur. Effective leaders know that conflicts can’t be avoided and they learn to understand and resolve them. And the first step toward understanding is to realize the typical features of and questions about conflict.

WHAT COUNTS AS A CONFLICT?

For most people, the word conflict conjures up images of uncomfortable, serious interpersonal interaction. ...

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