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CONFLICT ANALYSIS AND STRATEGY
YOU CAN OFTEN PREDICT that you are likely to be in a conflict with a person or persons about some particular issue or you can sense that a protracted interaction you are having is turning into a conflict situation. Stopping to analyze the resulting situation and then planning a strategy (or multiple strategies) to resolve the conflict is a highly valuable use of your time. The worksheet on the next page describes a ten-step process for preparing to resolve a conflict.
Although a ten-step process seems long, it actually accelerates the full conflict-resolution process by creating a logical, sequential analysis and a logical, yet creative, strategy plan. In addition, the answers you give while considering these ...
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