An autobiography is the truest of all books, for while it inevitably consists mainly of extinctions of the truth, shirkings of the truth, partial revealments of the truth, with hardly an instance of plain straight truth, the remorseless truth is there, between the lines.

 --Mark Twain

Resolving conflict is like trying to alter the shape of an iceberg, most of which lies beneath the surface and cannot be seen; or unearthing an archeological treasure and painstakingly brushing away the surface rock to reveal deeper layers that have lain hidden beneath centuries of dust and mud; or reading an autobiography, as Mark Twain suggests, where the truth lies not primarily in, but between the lines, ...

Get Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Third Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.