Chapter 5. SEPARATE WHAT MATTERS FROM WHAT GETS IN THE WAY

 

Plantagenet: The truth appears so naked on my side That any purblind eye may find it out.

Somerset: And on my side it is so well apparell'd So clear, so shining and so evident That it will glimmer through a blind man's eye.

 
 --Shakespeare, King Henry VI, Part 1, Act 2, Scene 4

When we are in conflict, there is one thing we always share with our opponents: we both know we are right, and that the truth is on our side. We assume there is only one truth, that it is ours, and that it is so clear it will be apparent to every unbiased listener. Yet our opponent somehow has no difficulty rejecting our truth, any more than we do rejecting his, despite the fact that we're both completely convinced ...

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