Getting hold of the difficulty "down deep" is what is hard. Because, if it is grasped near the surface, it simply remains the difficulty it was. It has to be pulled out by the roots; and that involves our beginning to think about these things in a new way. The change is as decisive as, for example, that from the alchemical to the chemical way of thinking. The new way of thinking is what is so hard to establish. Once the new way has been established, the old problems vanish; indeed, they become hard to recapture.

 --Ludwig Wittgenstein

The first stage in resolving conflicts consists of opening them up, encouraging them to unfold, and seeing what lies hidden within. These are encompassed in ...

Get Resolving Conflicts at Work: Ten Strategies for Everyone on the Job, Third Edition now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.