Book description
Giving and receiving criticism
Handling disputes at different levels of an organization
Resolving disagreements within a team
Managing different personality types
Table of contents
- Copyright
- Preface to the Second Edition
- Acknowledgments
- Preface to the First Edition
- 1. A Brief Overview of Conflict
- 2. Why People Fight at Work
- 3. Five Ways to Engage Conflict
- 4. Ways to Listen
- 5. Ways to Give (and Receive) Feedback
- 6. Conflict Styles
- 7. Staying Cool in a Conflict
- 8. Ways to Engage Conflict on the Job—Up, Down, and Sideways
- 9. Ways to Work with Teams in Conflict
- 10. Can All This Conflict Be Good for Me?
- 11. Why Do I Care?
- Be Prepared
- Further Reading
Product information
- Title: Resolving Conflicts on the Job, Second Edition
- Author(s):
- Release date: August 2007
- Publisher(s): AMACOM
- ISBN: None
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