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Resolving Conflicts on the Job, Second Edition by Jerry Wisinski, Bill Withers

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Chapter 3. Five Ways to Engage Conflict

As stated in Chapter 1, conflict is inevitable. The real issue is how we deal with it. We can’t always avoid it, nor can we always resolve it, but we can often engage it in some productive way.

How we tend to view conflict can influence how we react when it happens. We can see conflict as a contest to win, as a problem to solve, or as an opportunity to learn about ourselves and others.

If we see conflict as a contest to win, there have to be winners and losers. Somebody is going to be disappointed. If our contest ends up in a tie, both parties can end up disappointed. If we see conflict as a problem to solve, we analyze the conflict and look for solutions. We can work on these solutions by ourselves and present ...

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