Chapter 9. Ways to Work with Teams in Conflict

The great contradiction about teams is that we want the people on them to get along, but we have teams so that we can get a variety of ways of looking at things. The key to team building is not to get everyone to agree all of the time but to figure out how people can disagree, use their differing points of view to create new approaches and ideas, and then implement those new approaches and ideas. As management thinker Tom Peters said, “If two people in business always agree, then one of them is unnecessary.”

An easy mistake to make is to think of the team as a single mind or personality. Even if a team is performing very well, conflicts will necessarily arise. Creatively and positively engaging in ...

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