Results Management: Effective People Management to Achieve Excellent Results

Chapter 1. Overview: The Results-Management System: Achieving results through and with people

Figure 1.1. A Results-Management System

The Tone from the Top

In my experience of working with organizations over 25 years, the organizations that derived benefits from training were the ones that regarded training as an investment rather than as a cost. Regarding training as an investment means commitment to a cause. Regarding it as a cost is only involvement in an activity.

Training as an organizational intervention will not derive its full value if not applied, implemented, and practiced to the extent that it is part of the organizational culture.

Training to implement a system, process, structure, or value system across the entire organization will ensure that it becomes part of the organizational culture. It has greater value than training in discrete skills or topics. Approving budgets for training will create a climate for learning, but it does not guarantee that what is learned will become part of the organizational culture.

We are all creatures of habit—in thought and action. We take the same route to work; should there be a traffic jam, we accept it either patiently or with displeasure. Most of the time, unless there is a dire necessity to be on time, we will not make a serious effort to find an alternative route or an alternative means to get to work on time.

The same goes with identifying ...