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Rethink! Project Stakeholder Management

Book Description

Rethink! Project Stakeholder Management broadens the current view of project landscapes in this thoroughly researched investigation of project stakeholder theory, methods, and practices. Building on the current literature, Huemann, Eskerod, and Ringhofer portray the two most common stakeholder management approaches as existing on a continuum between managing of stakeholders and managing for stakeholders. Their research study offers detailed insights into how four contemporary projects, each with complex stakeholder situations and different stakeholder management styles, used focus groups and systemic constellation methods to aid project teams in clarifying roles, visualizing relationships, and identifying stakeholders and their needs.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Table of Contents
  5. List of Figures
  6. List of Tables
  7. Executive Summary
  8. Introduction
    1. 1.1 - The Purpose of this Book
    2. 1.2 - Relevance of the Research Study
      1. Consideration of Sustainable Development as Contemporary Context for Projects
      2. Consideration of Recent Developments in Stakeholder Theory
      3. Consideration of Systemic Methods
    3. 1.3 - Research Project: Rethink! Project Stakeholder Management
    4. 1.4 - Structure of the Monograph
    5. 1.5 - Acknowledgments
  9. Research Approach
    1. 2.1 - Introduction
    2. 2.2 - Research Questions
    3. 2.3 - Research Paradigms
      1. Radical Constructivism: Creating Knowledge
      2. Social Systems Theory: Projects as Social Systems
      3. Summary of Consequences of a Systemic-Constructivist Research Approach
    4. 2.4 - Research Approach and Process
      1. Overview Research Process
      2. Specific Features of the Research Process to Allow for Knowledge Co-Creation
    5. 2.5 - Research Methods
      1. Literature Analysis
      2. Focus Group Workshops
      3. Case Study Approach
      4. Practice Case Studies
      5. Demonstration Case Studies
      6. Research Workshops
    6. 2.6 - Viability and Limitations of Research Results
  10. Stakeholder Theory and Stakeholder Management
    1. 3.1 - Introduction
    2. 3.2 - Stakeholder Concept and Definitions
    3. 3.3 - Stakeholder Theory and Approaches
      1. Management of Stakeholders
      2. Management for Stakeholders
      3. Comparing Limitations of the Two Approaches
    4. 3.4 - Corporate Stakeholder Management
    5. 3.5 - Project Stakeholder Management
      1. Stakeholder Management for Project Success
      2. Project Stakeholder Management: Practices and Tools
      3. Project Stakeholder Management: Processes and Methods
    6. 3.6 - Sustainable Development and Project Stakeholder Management
      1. A Sustainable Development Perspective on Stakeholder Management
      2. A Sustainable Development Perspective on Project Stakeholder Management
    7. 3.7 - What is Present and what is Missing in Project Stakeholder Management?
      1. Managing of Stakeholders is Prevailing
      2. Managing for Project Stakeholders is Needed
      3. Methods to Better Deal with Complexity
  11. Systemic Constellation Methods
    1. 4.1 - Introduction
    2. 4.2 - History and Characteristics of Systemic Constellation Methods
      1. The Origins: Family Constellations and Predecessors
      2. Organizational Constellations, According to Weber
      3. Systemic Structural Constellations, According to Varga von Kibéd and Sparrer
    3. 4.3 - Systemic Constellations
      1. Systemic Board Constellations
      2. Systemic Constellations with External Representatives
      3. Management Constellations
      4. Emotions in Constellations
    4. 4.4 - Theoretical Background
      1. Representative Perception
      2. System Theory and Constructivism
      3. Logic-Philosophical Origins
    5. 4.5 - Process, Roles, and Applications of Systemic Constellations
      1. Process for Systemic Constellations
      2. Roles in Systemic Constellations
      3. Applications of Systemic Constellations
    6. 4.6 - Benefits and Limits of Systemic Constellations
    7. 4.7 - Documentation of Systemic Constellations
      1. Documentation of a Systemic Board Constellation
      2. Documentation of a Systemic Constellation with Representatives
  12. Description of Case Study Projects
    1. 5.1 - Introduction
    2. 5.2 - Overview of Case Study Projects
    3. 5.3 - Project: Branding Slagelse Strategy
      1. Organization Conducting the Project: Slagelse Municipality
      2. Description of the Project: Branding Slagelse Strategy
      3. Case Study Process: Project Branding Slagelse Strategy
    4. 5.4 - Project: Internal IT System Implementation
      1. Organization Conducting the Project: Industrial Group (Anonymous)
      2. Description of the Project: Internal IT System Implementation
      3. Case Study Process of the Project: Internal IT System Implementation
    5. 5.5 - Project: Planning the West Link
      1. Organization Conducting the Project: Trafikverket
      2. Description: Project Planning the West Link
      3. Case Study Process
    6. 5.6 - Project: Establishing WU New Campus
      1. Organization Conducting the Project: WU Vienna
      2. Description: Project Establishing WU's New Campus
      3. Case Study Process: Project Establishing WU New Campus
  13. Stakeholder Management Practices
    1. 6.1 - Introduction
    2. 6.2 - Stakeholder Management Practices: Project Branding Slagelse Strategy
      1. Description of Project Stakeholder Management Practices
      2. Analysis of Stakeholder Management Practices
    3. 6.3 - Stakeholder Management Practices: Project Planning the West Link
      1. Description of Stakeholder Management Practices
      2. Analysis of Stakeholder Management Practices
    4. 6.4 - Stakeholder Management Practices: Establishing WU's New Campus
      1. Description of Stakeholder Management Practices
      2. Analysis of Stakeholder Management Practices
    5. 6.5 - Comparison of Practice Case Studies
  14. Demonstration Case Study for the Branding Slagelse Strategy Project
    1. 7.1 - Introduction
    2. 7.2 - Type of Constellation, Purpose, and Setting
      1. Type of Constellation
      2. Objectives and Roles
      3. Overview Process
    3. 7.3 - Description of Systemic Constellation Process Experiences
      1. Warm-Up, Systemic Interview, and Selection of Representatives
      2. Initial Constellation
      3. Intermediate Constellations
      4. Final Constellation
      5. Debriefing of Case
      6. Follow-Up Dialogue
    4. 7.4 - Evaluation and Reflections
  15. Demonstration Case Study for the IT System Implementation Project
    1. 8.1 - Introduction
    2. 8.2 - Type of Constellation, Purpose, and Setting
      1. Type of Constellation: Systemic Constellation
      2. Objectives and Roles
      3. Overview Process
    3. 8.3 - Description of Systemic Constellation Process Experiences
      1. Warm-Up, Systemic Interview, and Selection of Representatives
      2. Initial Constellation
      3. Intermediate Constellation
      4. Final Constellation
      5. Concerning Debriefing of Case
    4. 8.4 - Evaluation and Reflections
  16. Demonstration Case Study for the Planning the West Link Project
    1. 9.1 - Introduction
    2. 9.2 - Types of Constellations, Purpose, and Workshop Setting
      1. Workshop and Types of Constellations
      2. Objectives and Roles
    3. 9.3 - Systemic Board Constellation for Stakeholder Analysis
      1. Objectives, Setting, Roles, and Process
      2. Stakeholder Analysis in the Present
      3. Near Future: The Nonphase
      4. Future: Construction Phase
      5. Systemic Board Constellation: Results and Reflections
    4. 9.4 - Management Constellation 1: Stakeholder Analysis
      1. Objectives, Setting, Roles, and Process
      2. Conducting the Management Constellation: Initial Picture
      3. Management Constellation: First Changing of Positions
      4. Management Constellation: Second Picture
      5. Second Changing of Positions
    5. 9.5 - Management Constellation 2: Specific Stakeholder Issue
      1. Objectives, Setting, Roles, and Process
      2. Conducting the Management Constellation 2: Initial Picture
      3. Management Constellation: New Constellation after Movements of the Project Manager City
      4. Management Constellation: Constellation with the New Element, City Heritage
      5. Management Constellation: Constellation with the New Element, Success of West Swedish Package (WSP)
      6. Management Constellation: Final Constellation
    6. 9.6 - Evaluation and Reflections
  17. Toward a Stakeholder-Oriented Project Management Approach
    1. 10.1 - Introduction
    2. 10.2 - Project Stakeholder Management: Interplay Between Organizations
    3. 10.3 - Project Stakeholder Management Approaches
    4. 10.4 - Stakeholder Expectation Alignment
    5. 10.5 - Project Stakeholder Management Roles
    6. 10.6 - Project Stakeholder Management Process and Methods
    7. 10.7 - Systemic Methods for Stakeholder Management
  18. Summary and Outlook
    1. Research Approach and Limitations
    2. Research Results
    3. Recommendations for Project Managers
    4. Potentials for Future Research
  19. Appendix A: Project Management Documents
  20. Appendix B: Overview of Publications and Presentations
  21. Appendix C: Interdisciplinary Research Workshops
  22. References