CHAPTER 4

Starting Pragmatic ITAM: Phase Two

The ITAM Matrix Report

In the first phase of Pragmatic ITAM, we can prove we satisfied the ISO/IEC 19970-1:2017 requirements for their Tier 1 maturity model. This was done by the Discovery Tool Alignment report, with a heady dose of René Descartes’s philosophical teachings as an anchor.

From this phase, we move up to Tier 2: Lifecycle Integration. The idea that information technology assets progress through the same standardized and measurable categories over and over again helps IT departments better align their activities with the rest of their business departments. The trouble is, most CMDBs and Asset MDRs (and even some ITAM managers) treat lifecycle flags as “nice to have.” What should be an objective ...

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