Acknowledgments

If you are the kind of person to read the acknowledgements, then I hope you also don’t mind the footnotes sprinkled throughout this book. They are there mostly for levity; to break up a rather dry subject.1

First, this book would not be possible without the help of Gillian Singletary. I am the architect and engineer of Pragmatic ITAM, but she is the general contractor, surveyor, carpenter, electrician, plumber, painter, and interior designer. I am no writer by any means, and she deftly accepted the herculean (or, better, Amazonian?) task of converting my dissonant scribbles, notes, slide decks, and recordings, into a proper book. Andrea Dale was so right to connect us to each other!

Second, the good folks at Business Expert Press ...

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