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Rethinking UX by Smashing Magazine

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Designing For The Multifaceted User

By Stephanie Troeth

Designing with users in mind is a tricky thing. Not only does it require of us a sound understanding of who our users are, but the actual act of translating what we know about them into a well-designed product is not always an obvious or easy path.

Currently, our user experience tools tend to focus on “who” users are. I believe this is a hangover from how we traditionally approached marketing and market research. A couple of years ago, I stumbled across a somewhat different method, which has proven useful in a few of my own projects. It has been particularly handy for building value propositions and for clarifying assumptions we make about our users’ behaviours. Most of all, I like how it helps ...

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