42 Workplace Surveillance Shapes Worker Experiences
Jerod C. White and Tara S. Behrend
Most workers from across a wide range of fields experience technological monitoring by their employers in the course of doing their jobs. The ubiquity of monitoring technologies may lead one to presume that employers get some benefit from doing so. Yet, many workers feel intense discontent and injustice regarding the practice. It is not clear that either of these perspectives is correct. We argue that the effects of technological monitoring are complex; monitoring can have positive or negative effects, depending on how the tools are implemented. The technological tools used for monitoring are, in a vacuum, neutral; we must look ...
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