6What’s Wrong with Driving Only Efficiency in Business Processes?
KEY INSIGHT: It is possible to unintentionally focus too much on business process efficiency. When that happens, the effectiveness of the business operation suffers.
The previous trio of chapters on Stage 1 or default process transformation maturity described how efficiency can always be improved. Efficiency can be further enhanced by being more attuned to open market forces (as in Poste Italiane’s story), driving E2E process accountability (as illustrated by the MH370 case), and creating Dynamic Operating Engines (as with the Ford turnaround situation). But focusing business operations on efficiency alone has obvious drawbacks. There are additional opportunities for business ...
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