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Riding the Tiger: Leading Through Learning in Turbulent Times by Ed Cohen, Priscilla Nelson

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Salvaging Customer Relationships Through Real-Time Learning

 

 

Tirelessly develop your reputation for integrity and honesty, and it will become one of your biggest assets as a professional.—Jagdeth Sheth and Andrew Sobel, Clients for Life

A corporate crisis of any kind puts a strain on customer relationships. Customers' reactions range from providing a show of faith for the organization to having questions that need answering to deciding to end ...

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