Right First Time - Buying and integrating advanced technology for project success

Table of contents

1. Cover Image
2. Title Page
3. Copyright
4. About the Author
5. Acknowledgements
6. Contents
7. Introduction
   1. What this book is about
   2. What this book is not about
   3. Going bad – Project problems
8. Chapter 1: Being aware
   1. Non-technical questions
   2. Understand the project/target operating model (TOM)
   3. Resources
   4. Planning
   5. Risk management
   6. Scope of the project/scope creep
   7. Communication
   8. Classic errors
   9. 1. Goal and vision
   10. 2. Leadership and governance
   11. 3. Stakeholder engagement
   12. 4. Team issues
   13. 5. Requirements issues
   14. 6. Estimation process
   15. 7. Planning
   16. 8. Risk management
   17. 9. Architecture and design
   18. 10. Configuration and information management
   19. 11. Quality
   20. 12. Project tracking and management
   21. 13. Decision-making problems
   22. Where does your technology border lie?
   23. Action points
9. Chapter 2: Make or buy?
   1. The make or buy conundrum
   2. Make or buy – Commercial questions
   3. Make or buy – Integration questions
   4. Action points
10. Chapter 3: Integrate
    1. Defining what we mean
    2. Characterising sub-system materiality
    3. Integration lifecycle
    4. Action points
11. Chapter 4: Stakeholders
    1. Defining a stakeholder
    2. Stakeholder mapping
    3. Friend or foe?
    4. Stakeholders and the sourcing phase
    5. Stakeholders and the public sector
    6. Action points
12. Chapter 5: Project Tiger
    1. An imaginary project
    2. Who do we need?
    3. Key actor tasks
    4. 1. TOM
    5. 2. Governance
    6. 3. Legal and procurement
    7. Action points
13. Chapter 6: Risk characterisation
    1. Living with risk
    2. Understanding project materiality
    3. Completion of the BCMR form
    4. BCMR – Seven headings for review
    5. 1. Contract value
    6. 2. Market concentration risk
    7. 3. Business risk of counterparty change
    8. 4. Legal risk
    9. 5. Reputation risk
    10. 6. Summary comment
    11. 7. Assessment notes
    12. Materiality
    13. The beauty of the BCMR
    14. Physical risk
    15. Action points
14. Chapter 7: Market test
    1. Project definition and project strategy
    2. Contract strategy
    3. Action points
15. Chapter 8: Buy phase and integration
    1. Setting the scene
    2. Market making
    3. Sourcing
    4. Clarifying intentions
    5. Action points
16. Chapter 9: Project communications
    1. Setting the scene
    2. Keeping track of communications
    3. Tenders and communications
    4. Action points
17. Chapter 10: Client-side tasks
    1. Project sourcing
    2. Recapitulate
    3. Specify
    4. Manage the procurement process
    5. Understand supply market dynamics
    6. Negotiate
    7. Action points
18. Chapter 11: Business as usual
    1. TOM
    2. Maintenance – As a business opportunity
    3. Training – As a business opportunity
    4. Action points
19. Chapter 12: Contracting
    1. What has to be administered?
    2. Contract design – Back to basics
    3. NEC4 contract system
    4. Conclusion
    5. Action points
20. Chapter 13: Systems integration
    1. Systems integration lifecycle
    2. Systems integration tasks
    3. 1. Requirements gathering
    4. 2. Sub-system analysis
    5. 3. System architecture mapping
    6. 4. Systems integration design
    7. 5. System implementation
    8. 6. System operation and maintenance
    9. The make or buy decision on systems integration
    10. Action points
21. Chapter 14: Integration data
    1. Knowing who is responsible for what
    2. ID in the contract
    3. ID&I – Template clause
    4. Action points
22. Chapter 15: Contract management
    1. Setting the scene
    2. Project/contract communications – Handle with care
    3. Action points
23. Chapter 16: Delivering the project – Right first time
    1. Project delivery phase
    2. Proof of the pudding
    3. Performance testing
    4. Action points
24. Chapter 17: Regulatory permissions
    1. Is the regulator a stakeholder?
    2. Licence to operate?
    3. Action points
25. Chapter 18: Handover and certification
    1. Contract ‘closure’
    2. Detail! Detail! Detail!
    3. Certification
    4. Action points
26. Appendix 1: Technical specifications – Notes
27. Appendix 2: Stakeholder list
28. Appendix 3: Basic contract materiality review (BCMR)
29. Appendix 4: Contract pricing strategies
30. Appendix 5: Project communications and the ‘project memo’ system
31. Appendix 6: Generic procurement process – Potential integration issues
32. Appendix 7: System integration – Concepts
33. Appendix 8: ISO standards and certifications
34. Appendix 9: Glossary
35. Further reading