It is important, of course, that a strategy can be reliably implemented. If the recovery
strategy for a West Coast technical support center is to transfer support calls to a center
on the East Coast, be sure of the following:
Its telephone equipment has the capacity to handle the extra volume of
calls.
The East Coast support staff is knowledgeable about the products
supported by the West Coast center.
Provisions are made for the difference in time zones.
Extra staff is available on the East Coast.
Manuals and documents are available.
The following list represents a small number of strategies the planner can select
to recover critical functions, data, and equipment. It is by no means exhaustive, and each
entry should be researched by the planner ...