Configuring the recorded activities

We will now update the recorded activities as required to complete the ticket data input. Let's start with the browser title name: 

  1. You can see that the recorder has created an Attach Browser activity. This uses the browser title to attach to the browser tab and perform the recorded actions. 

In our case here, the browser title is dynamic because there is a ticket number in it. So, we will need to use wildcards to attach to the browser tab. If your browser tab for the Zoho desk is "123zyx", we will just use "*xyz*" with wildcards on both sides.

Wild characters: It is good practice to use wild characters such as * (one or more characters) or ? (any single character) in the browser selectors if we know ...

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