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ROI of Software Process Improvement by David Rico

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Chapter 2 — Software Process Improvement

SOFTWARE PROCESS IMPROVEMENT

Software process improvement (SPI) is an approach to designing and defining a new and improved software process to achieve basic business goals and objectives. Examples include increased revenues and profitability and decreased operating costs. The benefits of SPI are numerous. Major benefits include increased customer satisfaction, productivity, quality, cost savings, and cycle time reduction.

SPI is used to increase revenues or profits and decrease operating costs by manipulating or changing software processes. SPI is accomplished by measuring the performance of an ...

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