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ROI of Software Process Improvement by David Rico

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Chapter 11 — ISO 9001 ROI Methodology

ISO 9001 ROI METHODOLOGY

The return on investment (ROI) methodology for ISO 9001 is a procedure to measure, quantify, and analyze its economic value. ISO 9001 is a set of requirements for quality management systems which must be met by firms within the European Union. ROI is the amount of money gained, returned, or earned above the resources spent on ISO 9001. Its ROI methodology is a six-part process that consists of estimating costs, benefits, benefit/cost ratio (B/CR), ROI%, net present value (NPV), and breakeven point. The ROI methodology for ISO 9001 has unique elements for estimating costs, ...

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