CHAPTER 1: IT STRATEGY AND GOVERNANCE
When you want to run IT like a business, where do you start? Is it as simple as charging out the IT staff’s time to internal customers? Some IT executives, hoping to demonstrate business value to executive leadership sponsors, do precisely that. But if running IT like a business amounts to nothing more than a chargeback system, you risk missing the quintessential ingredient of any successful business: understanding your customers’ needs and meeting those needs better than the available alternatives can.
If an IT function is going to transform its identity from cost center to value center, something more will be required. As I will argue throughout this book, running IT like a business demands a change in ...
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