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“It was the best of times, it was the worst of times.” Say, that’s not a bad way to start a book! Too bad Dickens beat us to it. The celebrated opening line from A Tale of Two Cities aptly describes the bittersweet world of training today.

This certainly could be the best of times for T&D. Executives see a widening gap between the skills and knowledge that businesses require versus those that the workforce can offer. “The need for skilled employees has never been keener,” declared a recent article in Fortune. “One-in-ten information technology jobs sits unfilled, and companies are almost as hungry for workers adept at so-called ...

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