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Ruthless Execution: How Business Leaders Manage Through Turbulent Times, Second Edition by Craig LeGrande, Amir Hartman

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12. The Discipline of Change: Banfield Pet Hospital

As recent economic upheavals remind us, change remains the only constant for the majority of businesses today. We are in a business climate that calls out for creative leadership and fresh business philosophies to steer companies through the deep organizational and cultural shifts needed to propel long-term growth. A prime example is Banfield Pet Hospital, the largest privately owned veterinary practice in the U.S., with more than 850 clinics in the U.S., Puerto Rico, and Mexico.

Founded in 1955, Banfield has grown from a single clinic in Portland, Oregon to current market leadership because it pursued a different business model in an industry traditionally populated by “mom and pop” pet clinics. ...

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