Assessments
Chapter 1
- Service Cloud
- False, a Salesforce object is analogous to a database table containing many records.
- False, AppExchange distributes managed and unmanaged packages for the Salesforce Platform; B2C Commerce runs on a separate technology.
- Custom objects reside in the Salesforce Platform database; external objects are retrieved on-demand from an external system.
- Tabular report
- Workflow
- Flow Builder
- B2C Commerce, Experience Cloud, Marketing Cloud
Chapter 2
- Professional Edition does not support API-based integrations by default, which are required in a B2C integration. The client must either enable API integration for Professional Edition or upgrade to Enterprise or Unlimited.
- Service Console – this is where agents work with ...
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