Learn how to manage customers and your business team using the Salesforce features
About This Video
- Learn how to set up a user-friendly Salesforce environment
- Gain skills required to pass the Salesforce admin (ADM201) certification exam
- Understand how to automate complex business scenarios with the latest Salesforce tools
With Salesforce, you can bring all the departments of your company and customers under one roof. Salesforce is easy to use, easy to customize, flexible, and mobile-friendly. All these qualities have made Salesforce - the number one customer relationship management (CRM) tool. This course will teach you all the methods and techniques of the Salesforce that are required to become a certified admin.
The course starts by highlighting the learning objectives and explains the setup process of the developer sandbox. Next, you will learn to create your first Salesforce application and learn how to implement security using profiles, roles, and sharing settings. Moving along, you will get grips with the Salesforce data model and understand object relationships. Next, you will learn to grasp the techniques required to create and modify the user interface and understand the role of sales and service clouds in the Salesforce. Later, you will learn to automate complex business scenarios and efficiently manage data. Finally, you will learn to create appealing reports and dashboards and understand how to use activity management to build a communication bridge for users and customers.
By the end of this course, you will have the knowledge required to pass the Salesforce admin (ADM201) certification exam and develop the skills to manage the Salesforce without any hassles.
Table of contents
- Title: Salesforce Certified Admin - A Practical Test Guide
- Release date: April 2019
- Publisher(s): Packt Publishing
- ISBN: 9781838640729
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