Salesforce Certified Administrator Study Guide

Chapter 3. Configuration and Setup: User Setup and Management

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Let’s return to the Configuration and Setup knowledge area, now with a focus on User Setup and Management. This chapter is designed to equip you with the necessary skill to manage users within Salesforce.

User management encompasses a wide array of responsibilities that directly influence the efficiency and security of your Salesforce environment. From resetting passwords to resolving locked accounts, from understanding the implications of activating or deactivating users to managing their personal customizations, this chapter provides a comprehensive walkthrough of these essential administrative tasks.

The singular Organization Setup learning objective from the Exam Guide succinctly states:

Given a scenario, demonstrate the proper setup and maintenance of users.

Let’s embark on our journey through the Configuration and Setup knowledge area by exploring the User Setup concepts further. ...