Questions to test your knowledge

You are now presented with questions about the key features of Salesforce CRM administration in the area of workflow automation, which have been covered in this chapter. The answers can be found at the end of the chapter.


We present ten questions about the functional areas of Sales Cloud, Service Cloud, and Chatter, which have been outlined in this chapter.

Question 1 - Lead Automation

What feature should you use to route a Lead record to a specific Lead Queue? (Select one)

a) Workflow rules.

b) Escalation rules.

c) Assignment rules.

d) Early triggers.

Question 2 - Lead Conversion

Leads are converted to which of the following objects? (Select one)

a) Contact, Opportunity, and optionally an Account.

b) Account, ...

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