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Salesforce CRM - The Definitive Admin Handbook - Fourth Edition by Paul Goodey

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Chapter 11. Studying for the Certified Administrator Exam

In the previous chapter, we looked at the administration of Salesforce mobile features which can significantly improve productivity and user satisfaction enabling users to access data and application functionality whilst on the move and showed how to configure Salesforce Classic and Salesforce1 mobile solutions.

In this chapter, we will look at the Salesforce Certified Administrator exam, which is the first credential in Salesforce's Certified Administrator program that has been developed by Salesforce for the assessment of individuals who have Salesforce CRM administration knowledge and experience. The Certified Administrator program covers the applications that form the core elements of ...

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